RV Not What I Ordered (Crabtree RV Center)

Went to pick up our 303 today from Crabtree RV in Alma, Arkansas. Beautiful RV. Found a sheered screw, but otherwise things were going great in the PDI. About 1/2 way through or so, I notice the windows are not dual pane! I'm thinking seriously?? So, I stopped the PDI and went to discuss with the manager at my dealership. He looked in the computer and said the RV was ordered with dual panes and quoted me the upcharge price, a few hundred dollars. I asked what to do at this point. I was quite upset over this discovery because I asked specifically, on several occasions, that my sales rep and later, her boss, double check the arctic package and dual pane windows were installed because it's a manufacturer build change. So, I asked what we could do from here. He said he could refund the upcharge. I said I want the windows. I don't want to pay all this money and take hits on what we want. So, I ask the manager, "Since you paid for the windows, can't you have GD ship and you install them?" He said he couldn't because it would void the warranty? That didn't make sense to me. Getting more upset as I'm being forced to compromise. So, I said, "At this point, what can I do to get the dual pane windows?" He said I could drive to the manufacturer and you guys would take care of it. Wow, at first, I'm thinking that was an insane, and out of the way, option to get it fixed. The drive, the expense, etc, etc. I asked about ordering another coach, but he said he'd already added two options installed at the dealer--AC and tires--at his expense. Getting more upset. I'm thinking ok, well, as a customer, it's about me isn't it? I said, just pull the tires off, put the originals back on and sell the unit with the second AC. Lots of folks would buy it and probably with the "upgraded tires" as well. He wasn't for that, but basically said the trip to Indiana was the ticket if I had to have dual pane windows. I left. I told him I'd be in touch after I calm down in a couple days and asked him if my deposit was good for a few days. He said yes. So, I'm home and calm.....er. My RV is sitting in the lot in the rain 2.5 hours away.

One of the salesmen asked if I was sure I wanted dual pane windows, because "they are boxed, don't look nearly as attractive, and aren't really needed unless you're in Alaska." I got them for added noise and insulation from heat. Now, I'm worried if dual pane are the way to go at all. 

Update:  10 Mar 15

Wow, ok, great news! I am taken aback, sincerely. My sales rep Elaine called me back. She apologized profusely stating that they misunderstood the Arctic Package and offered two solutions -- refund the price on the window upcharge and keep this RV or order me another coach. I opted for a new RV with the dual pane windows. Elaine put me in touch with Burt, the owner of Crabtree RV Center and he said after a brief talk, that they will put a new one on order and forward me the paperwork tomorrow. Burt and Elaine were great. So, I get off the phone and start typing a response here about the whole situation to keep you guys up to speed on my situation and I get a call from Mr. Staley, the GM for Grand Design. Great guy and very personable. I told him I'd just gotten off the phone with the dealership and asked him if he had something to do with the dealership calling me. He said Burt already called GD and was working it with TJ Maxey, a GD rep for Mr. Staley.  This company, and the relationships if fosters, is the shit. I'll post followups on when it's coming and more.

Update:  12 Mar 15

Got a text from Crabtree RV salesman Elaine.  She said my new unit has been ordered, it will be off the line 25 Mar 15 with an estimated dealership arrival after the first of the month.  I am surely hoping any warranty work, after the sale, won't suffer due to all of this.

Carport & RV People Called Today

Got a call from Jamar Carports in Mayflower, Arkansas today.  They want to deliver the carport.  I set up the delivery time for 1300.

Also, got a call from the Crabtree RV service department in Alma, Arkansas as well.  My tires came in and are being mounted.  I asked about the second AC and he said that he heard that it's already been taken care of.  So, texted Joyce, our sales person who we've yet to even meet, and asked if we could pick up the RV on Wednesday.  And, I asked her if she could forward a pdf of the sales/financial contract ahead of time to look at.  She said she would check and get back with me.  I'm not the type of person who likes surprises and tend to behave badly when confronted with the ones that take advantage of us or are sneaky....to me.

So, will publish this thus far.  I will update it this blog entry as things unfold.

Update:  Carport delivered and unloaded at 3:00 pm.  Doesn't look like much does it?

Received a text from Joyce.  Firmed appointment to do the Pre-Delivery Inspection (PDI) and go over the functions of everything on the RV.  She said we could even video tape it or take pictures.  I'll video it for later reference.  She also texted that her boss was going to email me the paperwork I'd wanted.  So, awaiting the paperwork.